Terms and Conditions
Effective January 1, 2026
Prestige Thousand Oaks Concrete Company, thousandoaksconcretecompany.com, info@thousandoaksconcretecompany.com
Agreeing to these terms
These terms cover your use of the Prestige Thousand Oaks Concrete Company website and any estimate or work you get from us. By using the site, asking for an estimate or booking a job, you agree to them, so please don't use the site if you don't.
When we sign a written contract for your job, that contract controls wherever it says something different from this page.
The services we offer
We're a concrete contractor in Thousand Oaks, CA. We build and repair driveways, patios, walkways, steps, garage floors, foundations, retaining walls and other concrete work for homes and businesses in Thousand Oaks and the cities around it. We're licensed and fully insured.
You can see the full list of what we do on our home page and read about our crew on our About page. What you read on this website is general information, not a promise about your property, because every site has its own soil, slope and drainage.
Estimates and pricing
Our estimates are free, done on site and carry no obligation to book. We base an estimate on what we can see that day, including the size of the area, how trucks and equipment get in, the condition of the ground and the finish you pick. An estimate holds for the period written on it, because material prices change.
Some problems only show up once the old concrete is out or the ground is dug, like soft soil, buried debris, roots or old pipes. If we find something like that, we'll stop, show you and agree on the price of the extra work with you in writing before we do it.
Scheduling, weather and cancellation
We set a start date with you once you accept the estimate. Concrete depends on the weather, so we may move a pour for rain, high heat or strong wind, and delays from suppliers or inspections can move the date too. We'll tell you as soon as we know.
If you need to cancel or reschedule, call us at (805) 413-5506 as early as you can. Once materials are ordered or a pour is booked, you may owe the costs we can't get back, and your contract will spell out how that works. California law may give you a right to cancel some home improvement contracts within a short period after signing, and nothing on this page takes that right away.
Your part of the job
You agree to give our crew safe access to the work area and to tell us about any underground lines, sprinkler pipes, septic systems or property line questions you know of. Some jobs need a city or county permit, and your written contract will say who is responsible for getting it.
New concrete needs time to cure, the slow hardening that gives it its strength, so please keep people, pets and vehicles off it until we tell you it's ready. Damage from using a slab too early isn't covered by any guarantee or warranty.
Payment
Any deposit, progress payments and when the balance is due are written into your estimate or contract before work starts. We'll explain the payment methods we take when you book.
If a payment is late, we may pause work until it's made. Unpaid work can also lead to a lien on the property, a legal claim California law allows contractors to file for money owed.
Guarantees and what concrete can't promise
Our work is backed by our satisfaction guarantee, and any written warranty for your job, with its length and terms, will be in your contract. If you think something isn't right with our work, call us and we'll come look.
Concrete can crack even when it's poured right, because it shrinks as it dries and the ground under it moves. We cut control joints, the grooves that tell a slab where to crack, so cracks stay in tidy lines, but we can't promise a slab will never show a hairline crack. Unless your contract says otherwise, we don't cover damage from soil movement, tree roots, drainage changes made after we leave, vehicles heavier than the slab was built for or misuse.
This website is provided as is. We try to keep it accurate, but we don't promise it's free of errors or always available.
Limits on our liability
As far as California law allows, Prestige Thousand Oaks Concrete Company isn't responsible for indirect or follow-on losses, such as lost use of your property or lost income, that come from our work or from using this website. Our total liability for any claim about a job is limited to what you paid us for that job.
Nothing here limits liability that the law doesn't allow us to limit.
Settling a disagreement
If you're unhappy with anything, call us first, because most problems get fixed with a site visit and a straight conversation. If we can't work it out together, we'll both try mediation in good faith before either of us goes to court.
If a dispute does go to court, it will be heard in Ventura County, California, unless the law requires somewhere else.
California law applies
These terms, your use of this website and any work we do for you are governed by the laws of the State of California.
Changes to these terms
We may update these terms from time to time by posting a new version on this page. The version posted when you book a job is the one that applies to that job, and the version posted when you use the site is the one that applies to that visit.
Questions about these terms
If anything here isn't clear, call us at (805) 413-5506 or send us a note through our Contact page. We're available Monday through Friday from 7 AM to 10 PM and on weekends from 6 AM to 11 PM, and we reply within one business day.